FAQ

How does booking work end to end?

Compare scooters and cars, see prices up front, lock dates online, upload your license before pickup, and message your host in one trip thread — then reach BoholRides support if you need help. Hosts own their vehicles; we are the booking marketplace.

Do longer trips get a better daily rate?

Yes — automatically, before you reserve. 10% off list daily for 3–6 days, 15% off for 7–13 days, and 20% off for 14+ days. Delivery is also free on 3+ day trips when the host offers delivery. You’ll see the savings in the quote before Reserve.

Is there a security deposit?

No. What you pay toward the booking is part of your rental total — not a security deposit and not stacked on top. If you cancel 24+ hours before start, that portion comes back under our cancel policy. Inside 24 hours, the host keeps it. Details: Cancellation.

Who owns the vehicle if something happens?

The host owns the vehicle. BoholRides books and helps with payment coordination. During the trip you are responsible with the host for damage, fuel, and tolls. Report problems in trip chat and to BoholRides support after you are safe.

Pickup vs delivery — what should I choose?

Pickup is at the listing hub (airport, Panglao, or city). Delivery drops the ride at your pin when the host offers it — usually with a fee and a max distance from that hub. Outside the radius, Reserve stays blocked so you are not surprised at the door.

Do you cover scooters and cars?

Yes — one book flow for both. Filter by scooter or car, then pick dates. Supply grows as more verified hosts list.

How do I talk to my host?

Use in-app trip chat after you reserve (save the trip link from email / confirmation). Guest↔host stays in BoholRides. Email and WhatsApp are for BoholRides support only — not for bypassing the host thread.

What do I need at handover?

A verified license photo in the app (when required) plus your physical license card at pickup/delivery. Coordinate exact meeting point and time in trip chat.

How fast will my host reply?

Verified hosts pledge to aim for a reply in trip chat within 2 hours while your booking is active — and same-day when they can for airport arrivals. If something stalls, email support@boholrides.com — we stay in the loop.

What if the ride breaks down or I have an accident?

Stay safe first. Then message your host in the trip thread and contact BoholRides support. Hosts handle roadside coordination for their unit; we help escalate if chat goes quiet. Do not take the vehicle off Bohol.

Do scooters include a helmet? What about a child seat?

Scooter hosts pledge to provide a helmet and require guests to wear it. Listings marked “Helmet included” show that in the ride details. Child seats aren’t a fixed inventory item yet — ask your host in trip chat before pickup (many can arrange one). Prefer a car with enough seats for your group using the seat filters on Book.

Is there insurance or a damage waiver?

Not from BoholRides in Phase 1 — we do not sell collision insurance or a CDW. Hosts confirm their own vehicle coverage at onboarding. Guests should drive carefully and stay on Bohol. Ask your host in trip chat what’s covered for that unit before you go. Full Phase 1 rules: Host agreement. Report accidents in trip chat + to BoholRides support after you’re safe.

What about fuel?

Same in, same out. Return the vehicle at the same fuel level as handover. Prefer a fuel-gauge photo in trip chat at start and return. Shortfalls are settled with the host — there is no security deposit to auto-charge from.

What if the host cancels or doesn’t show?

Tell us in trip chat as soon as you know. Amounts paid through BoholRides for that booking are refunded in full, or you and the host can agree on a replacement vehicle. Repeat host no-shows may pause the listing. Details: Host agreement.

Can I rent if I’m under 25?

Yes for most listings — hosts set their own rules, but BoholRides does not block under-25 guests by default. You still need a valid license (upload + physical card at handover). If a host has a stricter age rule, they’ll say so in trip chat before you meet.

Can I take the ride off Bohol?

No. Keep the vehicle on Bohol island unless your host explicitly agrees in trip chat to something else (rare). Ferry / mainland trips without approval can forfeit the booking payment portion and cancel the booking.

Airport pickup — Tagbilaran or Panglao?

Commercial flights use Bohol-Panglao International Airport (TAG). Filter Book by the Airport hub, then confirm arrivals curb and your flight number in trip chat — hosts don’t staff a permanent counter. Hotel / pin delivery is separate when the host offers it (free on 3+ day trips).

Is online payment live?

Card/GCash checkout via PayMongo turns on after KYC. Until then you may see demo payment on preview, or we confirm payment with you when bookings open. Prefer GCash, Maya, card, or bank — no cash-on-handover as the default path.

Still stuck? support@boholrides.com.